Every Request Tracked. Every Detail Documented.
Turn emails and text messages into tickets, keep every client's passwords, networks and procedures organised, and give your technicians the answers they need on the first call.
Stop Searching For Passwords And Notes
Technicians lose hours every week looking for the right password, the right network diagram or the note someone left about a client's odd printer. When that knowledge lives in inboxes, spreadsheets and people's heads, every support call takes longer than it should.
ExaGuards keeps it all in one place, organised by client and protected by permissions: the tickets, the credentials, the documentation and the history. New technicians get up to speed faster, and nothing leaves the business when someone does.
A Service Desk Your Team Will Actually Use
Track every issue from first contact to resolution, with urgency levels, notes, attachments and a complete activity log. Dashboard counters keep open, overdue, due-today and follow-up tickets in front of the team.
- Email to ticket: a Microsoft 365 support mailbox becomes tickets automatically
- Two-way SMS support conversations with clients
- Linked records: tickets tied to clients and to specific devices
- My Tickets view for each technician
- Email templates and configurable sending providers
- Automatic tickets from monitoring alerts
Your Clients' Passwords, Properly Protected
Store every login, key and secret your team needs in encrypted fields, organised by client. Access is controlled by position, and every time a credential is opened it is logged, so you always know who looked at what and when.
Authenticator Code fields store a two-factor secret and display the current six-digit code, so your team can sign in to client accounts that require multi-factor authentication without sharing a phone.
- Logins, websites, API keys and SSH keys
- MFA recovery codes and live authenticator codes
- Licence keys, PINs and connection strings
- Wi-Fi, IP and MAC addresses, VLANs
- Position-based access and full access logs
Know Every Client's Environment
Document each client's environment visually. Draw network and location diagrams from templates, design server racks with device ports and export the rack documentation, and lay out floor plans showing cameras, doors, access points, printers and desks.
Alongside the diagrams, ExaGuards keeps each client's contacts, locations, domains with DNS records and expiry dates, network groups with IP address management, files and knowledge base articles.
Everything About A Client, In One Place
Clients & Contacts
Client records, contacts, groups and a map of every location.
Knowledge Base
Articles, topics and files, with access by position.
File Manager
Each client's documents, organised and secure.
Network Diagrams
Client network and location diagrams from templates.
Rack Designer
Racks, device ports and exported documentation.
Floor Plans
Cameras, doors, access points, printers and desks.
Domains & DNS
DNS records, expiry notifications and change history.
Networks & IPs
Network groups and IP address management.
Can support emails become tickets automatically?
Yes. ExaGuards connects to a Microsoft 365 support mailbox and turns incoming messages into tickets.
Who can see stored credentials?
Access to credentials is controlled by staff position, and every access is recorded in a log.
Can we store two-factor authentication codes?
Yes. Authenticator Code fields store the secret and show the current six-digit code. In the mobile app you can add one by scanning its QR code.
Can we document server racks and floor plans?
Yes. ExaGuards includes a rack designer with device ports and exportable documentation, and a floor plan designer for cameras, doors, access points, printers and desks.
See How ExaGuards Fits Your Business
Tell us about your team and the devices you support. We will prepare pricing for your size, walk you through the modules that matter to you, and help you set up your account.
