The Operating System For Your IT Business
ExaGuards brings device monitoring, remote support, service desk, client documentation, billing and workforce management together in one secure, cloud-hosted platform, built by ExaSystems for IT service providers and in-house IT teams.
One Platform Instead Of Ten Disconnected Tools
Most IT teams run their day across a monitoring tool, a remote access tool, a ticketing system, a password manager, a spreadsheet of client networks, an accounting package and a timesheet app. Every one has its own login, its own bill and its own copy of your client list, and none of them talk to each other.
ExaGuards replaces that patchwork with a single system. The device that raised an alert is the same device you open a remote session to, the ticket that tracked the fix is linked to it, the hours your technician spent are logged against the client, and those hours flow straight onto the invoice.
The result is less time switching between screens, fewer things falling through the cracks, and a complete, accurate record of the work you do for every client.
Collect, Secure And Act, From One Cloud
The ExaGuards Windows agent runs quietly on your clients' computers and servers, reporting health, inventory and security status. Uptime checks watch websites, mail servers, databases and network services around the clock. Support requests arrive by email and SMS.
All of it lands in the ExaGuards cloud, where it is organised by client, encrypted where it is sensitive, and turned into alerts, tickets and reports. Your team works from any browser or from the mobile app, and nothing needs to be installed on your own servers.
Everything Your IT Team Needs
Six integrated areas, each deep enough to replace a standalone product, all sharing the same clients, devices and people.
Monitoring & Alerts
Windows agent with full device visibility, 13 types of uptime checks, heartbeat monitoring, public status pages and flexible notification rules.
Learn more →Remote Access & IT Tools
Browser-based remote desktop with file transfer, remote PowerShell, a secure RDP gateway, DNS and WHOIS tools, and one-time secret links.
Learn more →Service Desk & Documentation
Tickets from email and SMS, an encrypted credentials vault with live authenticator codes, a knowledge base, network diagrams, racks and floor plans.
Learn more →Business Management
Products and inventory, estimates with online client approval, orders, invoices with balance tracking, a bookkeeping ledger and a 12-month cash flow forecast.
Learn more →Workforce & Mobile
Timesheets with GPS, geofenced clock-in at client sites, billable client hours, schedules, requests, expenses and payouts, on the web and in the app.
Learn more →Security
Two-step verification, per-customer encryption keys, detailed permissions, protected public links and audit logs across the platform.
Learn more →Managed Service Providers And Internal IT Departments
Managed service providers run every client from one account: monitor their devices, support their users, document their networks and bill the time they worked, without re-typing anything between systems.
Internal IT departments keep their organisation's computers, servers, websites and domains healthy, track every request from staff, and give each technician secure, logged access to exactly the credentials and documentation their role allows.
From Sign-Up To Fully Managed In Four Steps
ExaGuards is hosted for you, so there are no servers to buy or maintain. We set up your account with you and help you roll out the agent.
Set up your account
We create your ExaGuards company, add your team and configure permissions for each position.
Add clients and devices
Import your clients, install the Windows agent on their computers and servers, and document their networks.
Turn on monitoring
Create uptime checks, heartbeat monitors and notification rules so the right person hears about problems first.
Support and bill
Handle tickets, connect remotely, log client hours in the app and turn completed work into invoices.
Who is ExaGuards for?
ExaGuards is designed for IT service providers that support multiple client businesses, and for internal IT teams that manage their own organisation's technology. Both use the same platform; service providers simply organise everything by client.
Do I need to install anything on my own servers?
No. ExaGuards is cloud-hosted. Your team signs in from a web browser or the mobile app. The only software you install is the lightweight ExaGuards agent on the Windows computers and servers you want to monitor and support.
Which devices can the agent monitor?
The ExaGuards agent runs on Windows computers and servers. Websites, mail servers, databases, network devices and other services are monitored remotely with uptime checks, without an agent.
Is there a mobile app?
Yes. The ExaGuards app is available for iPhone and Android and includes timesheets with GPS, geofenced clock-in, tickets, credentials, clients, devices and more.
How is ExaGuards priced?
Pricing depends on the size of your team, the number of devices you support and the modules you use. Request a quote and we will prepare pricing tailored to your business.
See How ExaGuards Fits Your Business
Tell us about your team and the devices you support. We will prepare pricing for your size, walk you through the modules that matter to you, and help you set up your account.
